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Privacy Policy
Last Updated: August 2026

This Privacy Policy explains how WindowsVPS.pk ("we", "us", "our") collects, uses, stores and protects your personal information when you visit our website, create an account, or use our Windows VPS, Linux VPS and RDP services. By using our services, you consent to the data practices described in this policy.

๐Ÿ“„ Terms of Service ๐Ÿ“„ SLA ๐Ÿ“„ Refund Policy ๐Ÿ“„ Acceptable Use Policy
Data We Collect How We Use It How We Protect It Your Rights
1. Information We Collect

What Personal Information We Collect

We collect information necessary to provide, maintain and improve our services. The types of information we collect depend on how you interact with WindowsVPS.pk.

Account Information

Full name, email address, phone number (including WhatsApp), country, and city provided during registration. Required to create and manage your account.

Payment Information

Transaction IDs, payment method used (EasyPaisa, JazzCash, bank transfer, card, Binance), amounts paid, and billing dates. We do not store full credit card numbers on our servers.

Service Data

VPS configuration details, server locations, IP addresses assigned, OS selected, plan details, support tickets, and service usage logs (CPU, bandwidth, uptime).

Website & Technical Data

IP address, browser type, device type, operating system, pages visited, referral URLs, and cookies when you visit windowsvps.pk. Collected automatically through server logs and analytics.

Communication Data

Messages exchanged via WhatsApp, support tickets, emails, and any other communication channel. Retained for service support and dispute resolution.

Verification Data

Identity verification documents (if requested), CNIC/passport copies, and proof of address submitted for payment verification or fraud prevention.

2. How We Use Your Information

Purpose of Data Collection

Service Delivery
Primary Purpose
Provision, activate, manage, and support your VPS/RDP services
Payment Processing
Required
Verify payments, process renewals, issue invoices
Account Security
Required
Prevent unauthorized access, detect fraud, verify identity
Support & Communication
Required
Respond to tickets, WhatsApp messages, service notifications
Abuse Prevention
Required
Detect spam, phishing, DDoS, and AUP violations
Legal Compliance
Required
Comply with Pakistani law, court orders, regulatory requests
Service Improvement
Legitimate Interest
Analyse usage patterns, improve infrastructure and website
Marketing
With Consent
Service announcements, promotions โ€” you can opt out anytime
3. Data Sharing

Who We Share Your Information With

We do not sell your personal information to third parties. We share your data only in the following limited circumstances:

Infrastructure Partners

Datacenter operators and upstream providers who host the physical hardware your VPS runs on. They may have access to IP addresses and basic server metadata. They are contractually bound to protect this data.

Payment Processors

EasyPaisa, JazzCash, bank partners, card processors, and Binance receive transaction data necessary to process your payments. We do not control their privacy practices.

Law Enforcement

We may disclose your information when required by law, in response to valid legal process (court orders, subpoenas), or to protect our rights, property, or safety or the safety of others.

Abuse Reports

If your VPS is involved in abuse (spam, phishing, DDoS), we may share your account and IP information with affected parties, abuse databases, or relevant authorities.

4. Data Security

How We Protect Your Information

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Encryption
HTTPS / TLS
All website and portal traffic is encrypted
Access Control
Role-Based
Only authorized staff access customer data
Payment Data
Not Stored Locally
Full card numbers handled by payment processors
Passwords
Hashed
Account passwords are stored as hashes, never in plain text

While we take reasonable precautions, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your data. You are responsible for keeping your own login credentials secure.

5. Data Retention

How Long We Keep Your Data

Account Data
Duration of Account
Retained while your account is active
Payment Records
5 Years
Retained for legal and tax compliance
Support Tickets
2 Years
After ticket closure or account termination
Server Logs
90 Days
Automatically purged after 90 days
VPS Data
Deleted on Termination
All VPS data permanently deleted after service ends
After Account Deletion
30 Days
Account data purged within 30 days of deletion request
6. Cookies

Cookies & Tracking

WindowsVPS.pk uses cookies and similar technologies to operate the website, maintain sessions, remember preferences, and analyse traffic.

Cookie TypePurposeRequired?
EssentialLogin sessions, security, CSRF protectionYes โ€” site cannot function without these
FunctionalLanguage preferences, display settingsRecommended
AnalyticsPage views, traffic sources, user flow (Google Analytics)Optional โ€” can be disabled

You can control cookies through your browser settings. Disabling essential cookies may prevent you from using the client portal at my.windowsvps.pk.

7. Your Rights

Your Data Rights

You have the following rights regarding your personal information:

Access

You can request a copy of the personal information we hold about you. Contact support and we will provide it within 30 days.

Correction

You can update your account information through my.windowsvps.pk or request corrections by contacting support.

Deletion

You can request deletion of your account and personal data. Note: active services must be cancelled first. Some data may be retained for legal compliance.

Opt-Out

You can opt out of marketing communications at any time by contacting support or using the unsubscribe link in marketing emails. Service notifications cannot be opted out of.

To exercise any of these rights, contact us via WhatsApp or open a support ticket at my.windowsvps.pk. We respond to all data requests within 30 days.

8. Children's Privacy

Children Under 18

WindowsVPS.pk services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will take steps to delete that information and terminate the associated account.

9. Third-Party Links

External Websites & Services

Our website may contain links to external websites and third-party services (payment processors, analytics providers, social media). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

10. International Data

International Data Transfers

WindowsVPS.pk operates servers in multiple countries. Your personal information may be transferred to and processed in countries other than Pakistan, including countries where your VPS is located. By using our services, you consent to the transfer of your information to these locations. We take reasonable steps to ensure your data is treated securely regardless of where it is processed.

11. Changes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or by posting a notice on our website. The "Last Updated" date at the top reflects the most recent revision. Continued use of our services after changes constitutes acceptance.

This Privacy Policy was last updated in August 2026.

12. Contact

Privacy Questions & Data Requests

For privacy-related questions, data access requests, correction requests, or deletion requests, contact us through:

Support Portal
my.windowsvps.pk
Open a privacy / data request ticket
WhatsApp
24/7 Available
Urdu & English support
Response Time
30 Days
All data requests answered within 30 days
Related Policies

Read Our Other Policies

๐Ÿ“„ Terms of Service ๐Ÿ“„ SLA โ€” 99.9% Uptime ๐Ÿ“„ Refund Policy ๐Ÿ“„ Acceptable Use Policy ๐Ÿ“„ About Us

Your Privacy Matters

We collect only what is necessary to deliver and improve our services. Questions about your data? Contact us anytime.

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